So the problem started about a month ago when our computer just died and I could not recover anything from the hard drive. After that experience I decided to backup everything online. I started using a company called Carbonite. They gave me a two week trial period in which I uploaded about 60 GB in 10 days. I didn't have any issues with the internet during that time.
Well, this past week I have had my internet shut off twice. The first time I thought it was because we had downloaded over 2GB in one day. When I called to talk to the Help Desk and they said they couldn't do anything and it would turn on in 24 hours. I didn't realize it was the backup that was causing the issue.
The computer then shut off again on Thursday, and I figured out that it was the uploading that was causing the issue. I called them and asked why I didn't have my internet shut off a month ago when I was uploading about 6 GB a day, but now I had already entered a contract that I couldn't get out of. They said that because of some updates over the summer, the limit was not being enforced. What the? So now I was just SOL...They did say sorry though. How sweet of them. They told me the internet would work in 24 hours.
So, imagine my surprise this morning when the internet gave me the same error as above. I exceeded the limit yesterday - I'll leave it up to you to figure out how we were able to upload 2GB yesterday when our internet was turned off the entire day. I have called about 10 times and they keep sending me in a circle saying no one can help me. I am really upset. Twice now the University has basically screwed me (for lack of a better word). I finally talked to one guy who said he would see what he could do even though he wasn't the person who should be taking care of this. After 5 hours no resolution has been found. I'll update you once something gets taken care of. Who knows how long we'll be without internet though.
--I am at work typing this up.
*********EDIT*******************
They must have got sick of me calling. They finally fixed it. Thank goodness.
